Interview with confidence
Communicate clearly in interviews with agencies and with clients.
Specialty course, 11 lessons, 1.5 hours of video
Say the right thing
when families need it most.
For newborn care specialists, nannies and postpartum professionals who want to communicate clearly and confidently with families. Learn how to handle interviews, reassure doubting parents and work through difficult conversations.
- Price
- $59
- Format
- Online video course, 11 lessons, 1.5 hours of video
Parents remember
how you made them feel.
In the early weeks with a new baby, parents are often exhausted, emotionally vulnerable and trying to make sense of behaviors that feel confusing.
In that season, your tone, pacing, word choice and presence can either add stress or bring calm. A misunderstanding costs you trust, and trust is what keeps you in the home.
This course shows you how to communicate in ways that strengthen relationships and reduce misunderstandings, through real-world scenarios and practical examples.
What changes for you
After the course,
you can:
Reassure parents who doubt themselves
Support parents who are doubting themselves and explain newborn behavior in a reassuring way.
Handle difficult conversations
Diffuse conflict and handle hard conversations with professionalism and compassion.
Build retention and referrals
Communicate before things become an issue, building the trust that leads to contract extensions and referrals.
What the course covers
- Why communication determines your success as a newborn care specialist
- Understanding the emotional landscape you are entering
- Communicating in interviews with agencies, and in client interviews
- Communicating once you begin working in the home
- Advanced problem-solving and conflict diffusion through communication
- Communicating when parents are doubting themselves
- Preparing parents for what is coming next, and communicating before things become an issue
- Communication that builds retention, referrals and your long-term professional identity
11 lessons and 1.5 hours of video.
Is this course right for you?
This course is for you if
- You are a caregiver, newborn care specialist, nanny or postpartum professional
- You want to strengthen your communication skills and your client relationships
- You want words that work in interviews, check-ins and challenging conversations
Choose another route if
- You want a full newborn care curriculum. This is a short specialty course on communication.
- You are a parent looking to hire newborn care for your own family
The learning.
In their words.
This was easily the best hour of professional development I've done all year! I love that you incorporated the background of why thoughtful communication is essential to our work, insights into and strategies for specific areas where communication can be challenging, and practical scripts that help us say exactly what we mean to during interviews, regular check-ins, and challenging conversations. Thank you!
Individual experiences, not a promise of outcomes or earnings.
Before you enroll
Your questions,
answered.
How long is the course?
The course has 11 lessons with 1.5 hours of video.
Are there prerequisites?
No. Like our other specialty courses, it has no prerequisites. You do not need to take Foundational or Advanced training first.
Who is it for?
Caregivers, newborn care specialists, nannies and postpartum professionals who want to strengthen communication skills and client relationships.
Does it cover job interviews?
Yes. There are lessons on communicating in interviews with agencies and in client interviews, and once you begin working in the home.
$59, online video course
Build the trust
that keeps families coming back.
Enroll now Not sure this is the right course? Take the six-question guide